In the event that the product has international warranty, you can directly contact the supplier’s local service center for replacement/repair
If the supplier does not provide international warranty, Galleon.ph will be able to ship the item back to the U.S. supplier and request for a replacement. Shipping charges will be shouldered by the customer. We will however help and assist the replacement or possible refund.
If, however, the product reaches the customer in a defective state, you can request for a return or replacement of the product within 3 DAYS. Refer to Galleon.ph Cancellations, Returns, and Refunds page for further details.