Galleon Support

General

• General Enquiries

  • ★ About Us - All aboard Galleon.ph!
  • Is it possible to keep the packaging as discreet upon delivery?
  • How to share item on Facebook?
  • Is your company legitimate or legal? I'm afraid of being scammed online.
  • Why do you also provide products that can be found from a local dealer in the Philippines?
  • Do you have a store here in the Philippines?
  • Can I go to your office?
  • What are your office contact details?
  • What are your office operating hours?
  • Do you have social media accounts? How do I read about you online?
  • Do you have job openings? On the Job Training and internship opportunities?

• Buying Concerns

  • ★ How to buy on Galleon.ph?
  • Do you have on-hand items?
  • Can I change item/s in my order?
  • How do you handle items that are still on pre-order?
  • Do you have stocks on hand? Are the items available anytime?
  • Where do you get your products from?
  • USA Stores
  • May I know if your products are brand new or used / second hand?
  • Can I still order if an item is not on Galleon.ph or out of stock?
  • Restricted / Prohibited Items
  • Can I order and send as a gift?

• Pricing

  • How do you compute the item price or SRP?
  • Is there a custom fee exemptions for item/s worth 10,000 and below?
  • If I purchase multiple items would my shipping fee be computed as one package?
  • How to request price for the new products?
  • How long does it take for you to approve or price a product after we request for the price by clickng Get Price?
  • What is the difference between 'Buy Now' and 'Get Price' ?
  • Why does the product price change?
  • Why some products which I've requested for the price are rejected?
  • Why is there a product price difference between the actual cost in the email and the one on your site?
  • Why are all your products are so expensive or overpriced?

• Shipping / Deliveries

  • Delivery time for Local and On Hand Items
  • What is the Weight and Dimension Limit for Air and Sea Shipping?
  • Which countries does Galleon.ph ship to?
  • Do you meet-up?
  • How many days will the delivery take if I order today?
  • How do I track the shipment of the item/s I ordered?
  • Can I pick the item/s in your office address and pay cash? Cash upon Pick-up (CUP)
  • I’m not always at home to receive the item. Do you allow sending items to any LBC branch for pick-up instead?
  • Why is there international shipping?

• Payment Concerns

  • Can I pay using Instapay and Pesonet for Bank transfer
  • What are your payment terms or installment? Can I pay down payment?
  • I want to pay through BPI, what payment method should I choose?
  • Why was I banned for Cash on Delivery (COD) / Cash upon Pickup (CUP) service?
  • Do you accept payments via Cash on Delivery (COD)?
  • What are the modes of payment that Galleon.ph offers?
  • I already made my payment, what's the next step?
  • Do I need a Paypal account to pay via Credit Card or Debit Card?
  • Do you offer discount for the item/s I will purchase?
  • Do you issue an official receipt (OR)?

• Warranty, Refunds, Replacements & Cancellations

  • Warranty
  • Cancellations and Returns
  • How can I avail of the item warranty if it is defective after a day? What will Galleon do to help?

• Technical Issues

  • How will I know if the wattage an item is 110V or 220V or auto voltage?
  • I encountered “The page is broken” at galleon.ph website.